FAQs

Our shop is located in via Belotti 2/A, Reggio Emilia, Italy . We are open from Monday to Saturday from 9.30 to 13.00 and from 15.30 to 19.30. We are closed on Sundays.

We accept different payment methods: Credit Card, Debit Card and Prepaid Card of Visa and Mastercard circuits, PayPal, Bank Transfer, Klarna, Scalapay and Cash on Delivery . You can choose the payment method you prefer during checkout.

Shipping costs vary based on the method chosen and the purchase amount:

• DHL : €7 for orders under €100, free shipping for orders over €100.
• Cash on delivery : Cash on delivery available at a cost of €15 for orders under €150, free for orders over €150.
• GLS : €5 for orders under €80, free shipping over €80.
• On-site collection : Free at our store in Reggio Emilia.

Orders are shipped within 24/48 hours after payment confirmation . You will receive an email notification with the shipping details and tracking number (only for DHL and cash on delivery shipments).

Yes, you have the right to return within 14 days of receiving the package. To initiate a return, contact us via WhatsApp with your request. Items must be returned in their original condition with receipt and packaging. The return shipping is at the customer's expense. We also offer a return collection service via our courier at a cost of €7. A voucher of the same amount will be issued upon return of the goods.

If you do not receive your order confirmation within an hour of purchasing, please contact us immediately via WhatsApp at +39 338 9253484 or via email at sandamoda@gmail.com.

Yes, by subscribing to our newsletter you will receive a 10% discount code for your first purchase . The offer cannot be combined with other promotions.

You can contact us via WhatsApp at +39 338 9253484, by phone at the same number, or by email at sandamoda@gmail.com.

If you receive a defective item, please contact us immediately . We will arrange a free return or exchange and do everything we can to resolve the issue quickly.